Today, more than ever, organizations are evaluating and redefining the ways through which they can automate different processes, services, and applications. Why? The biggest reason lies in the fact that we today operate in a customer-first economy where designing products, services, and technology with the customer at the center of it is critical to surviving in today’s hyper-competitive landscape.

According to Forrester, automation will permanently change the ways organizations engage with customers. So how should your organization take advantage of what automation can offer? An automation architect can help you solve the puzzle.

Today, automation has become a critical capability for offering real-time services, getting more done with limited resources, and reducing manual errors. Automation is used in one way or another across teams and departments, and in a majority of cases, an automated process moves data seamlessly across the organization. But teams are usually left to pursue automation independent of an enterprise-wide initiative. This lack of institutional control and oversight can impede the sharing of data and cross-silo cooperation. This is what automation architects come into the picture.

The significance of an automation architect is to the automation lifecycle as the significance of a software architect to a software delivery lifecycle. An automation architect can be referred to as a senior-level position that reports to the Chief Information Officer (CIO). Automation architects align automation tools, strategies, and processes with business goals. They also coordinate with IT teams, stakeholders, and department heads to standardize compliance, enforce best practices, and optimize automated systems and processes.

Ideally, the role of an automation architect starts from putting an automation strategy into place and then bringing on the required resources to make things happen. In most cases, an automation architect is hired to provide solutions to existing problems in large enterprises. To do this, an automation architect works in tandem with the CIO, the CFO, the CTO, the CMO, etc.

Once a set of automation goals are established by the automation architect, he or she then proceeds to develop an automation initiative to guide the enterprise-wide implementation of innovative and state-of-the-art tools and processes.

The automation architect determines what can be automated, and how & when. For instance, it may appear a viable solution to automate file transfers ahead of automating application releases. But what if those files are in multiple formats with an evolving set of standards over the last two or three decades, or even more? You surely cannot expect a DevOps or Solutions Architect to handle things here. You will need the expertise of a competent professional to oversee the entire process of standardization to enable automated processes. Standardization is a big part of an automation architect’s job.

Furthermore, the role of an automation architect is also to voice the benefits of automation when managers and employees may demonstrate a reluctance to buy into automation (because of many reasons such as skepticism towards new technologies, job-security concerns, etc.). Automation architects also establish institutional, enterprise-wide standards and best practices for software documentation, testing, and configurations. The role of an automation architect also extends to collaborating with the legal and compliance teams of the organization to ascertain, for instance, retention and business continuity policies for automated workflows.

Whether you work for a mid-sized or Fortune 500 agency, the role and significance of an automation architecture cannot be underplayed, especially when the organization has complex automation requirements. Discover how an automation architect can help you reduce operating costs associated with automation, ensure that automation environments are optimized, and prevent technical debt. Contact us at Dana Sacco now to embrace automation for efficiency, flexibility, and speed.

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